Call center services for inbound and outbound calls
Live agents answer customer calls in your company name, follow up enquiries and record every outcome. This page gives an overview of our call handling services and helps you choose the level that fits your call volume.
- Live agents
- Inbound calls
- Outbound follow-up
- Custom scripts
Three levels of call handling
Call handling is not one service. A sole trader who misses calls while on a job has different needs from a company that wants a full support team. We offer three levels, each with its own page.
Telephone answering
Calls answered in your name and a message sent to you. For individuals and very small teams.
View detailsVirtual receptionist
Calls screened and transferred to the right person, with diary bookings. For offices with several staff.
View detailsOutsourced call center
A team working inside your systems on support and outbound campaigns. For higher volumes.
View detailsWhich service fits your business
| Question | Telephone answering | Virtual receptionist | Outsourced call center |
|---|---|---|---|
| Typical user | Sole traders, small teams | Offices with several staff | Companies with steady call volume |
| Main task | Take a message | Screen and transfer calls | Resolve queries and run campaigns |
| Call transfers | Optional forwarding | Included | Included |
| Diary management | Not included | Included | Included |
| Outbound calling | Not included | Not included | Included |
| Works in your CRM | Not included | Not included | Included |
| Script | Standard greeting | Personalised greeting and scripts | Tailor-built scripts |
Inbound call handling
Inbound work covers the calls your customers make to you. Agents follow a script agreed with you and log the reason for each call.
- General enquiries about services, opening hours and location
- Order and booking enquiries passed to your team with full details
- Appointment requests booked, changed or cancelled
- Complaints recorded accurately and escalated to the right person
- Overflow calls when your own lines are busy
Outbound calling
Outbound work is available on our plan for larger companies. It is done only to contacts you supply and are permitted to call.
- Following up website and advertising enquiries
- Confirming appointments and deliveries
- Customer feedback calls after a sale or service visit
- Renewal and reminder calls
How we set up your account
Requirements
You tell us the types of call, expected volume, hours you need covered and how each call should end.
Script and FAQ
We draft a greeting, call flow and answers to common questions, and you approve them.
Test calls
We run test calls together so you hear exactly what a customer will hear.
Go live
You forward your number or publish the one we provide, and agents start answering.
Review
We share call records and adjust the script as new questions come up.
How call center pricing works
Plans are sized by the number of calls you receive, from under 20 a month to over 100 a week, and by the features included. We do not publish rates because call length and complexity vary. You tell us your volume and requirements and we quote for the plan that fits. Hours of cover and service levels are confirmed in writing for your plan. Accounts are managed by our team in Kota, Rajasthan.
Frequently asked questions
What is the difference between a call center and an answering service?
An answering service takes messages and passes them on. A call center handles the conversation itself: agents answer questions, book appointments, update records and make outbound calls. Small businesses often start with answering and move to a fuller service as call volume grows.
Are calls answered by real people?
Yes. Calls are handled by live agents following a script and a list of answers agreed with you. They are not routed to a voice bot. Where an agent cannot answer a question, the call is transferred or a message is taken, according to your instructions.
Can a small business afford call center services?
Plans begin at a level meant for businesses receiving under 20 calls a month, so you do not need a large volume to start. You pay for a plan sized to your calls and can move to a larger one later. Ask us for a quote based on your recent call numbers.
What hours are calls answered?
Cover depends on the plan and on what you need: business hours only, evenings and weekends, or continuous cover. We confirm the hours for your account in writing before you start, so there is no doubt about when a live agent will pick up.
How do I receive details of each call?
After each call you receive the caller name, number, reason for calling and any action taken. Depending on the plan this arrives by email, by SMS or as an entry in your CRM. Urgent calls can be flagged or forwarded under rules you set.
Related
Telephone answering
Telephone answering service for sole traders and small teams: calls answered in your business name and messages sent to you by email and SMS.
Learn moreVirtual receptionistVirtual receptionist
Virtual receptionist service for offices: personalised greeting, call screening and transfers, diary management and staff availability messages.
Learn moreOutsourced call centerOutsourced call center
Outsourced call center services for companies with steady volume: tailor-built scripts, outbound campaigns, CRM integration and live chat and email.
Learn moreReady to start?
Tell us what you need and get a clear plan and price within 1 business day.